Help & Support
Practical help for signing in, choosing the correct DistancePractice area, and reporting a technical problem. Account-specific records are available only after sign-in.
Learner help
- Sign in through the Learner Sign In page.
- Use Skills Lab for structured skill, level, topic and subtopic practice.
- Use the learner dashboard for assignments, progress, ELL, community and Private Lessons.
- After sign-in, Help & Support keeps the normal learner application menu and lets you record a support request.
Teacher help
- Sign in through the Teacher Sign In page.
- Use the teacher dashboard for classes, assignments, reports, question management and Private Lessons.
- Teacher Private Lessons lets teachers advertise lessons and review learner tutor-wanted adverts.
- After sign-in, Help & Support provides teacher-specific guidance and support requests.
Sign-in and access problems
Use the sign-in page for your actual DistancePractice role. Do not share a password in a support request. If a page is blank or a control is missing, record the exact page address, what you expected, and what happened.
Technical troubleshooting
- Refresh the affected page once.
- Confirm the correct learner or teacher account is signed in.
- Record the exact URL and approximate time.
- Take a screenshot of the visible problem.
- Sign in and submit those details through authenticated Help & Support.